Frequently Asked Questions

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General Information

Q: How can I become a [Terra]cotta Paste retailer?

A: We would love to have our products featured at your shop or store! Simply send us an email for more information. You can also order online through our Wholesale Etsy Shop.

Q: Do you offer gift wrapping and shipping?

A: Unfortunately we do not offer gift wrapping and shipping at this time with the exception of our pre-made gift sets. Shop gift sets here

Q: What payment methods do you accept?

A: We accept cash (local pick-up and in person sales only), check (local pick-up, in person sales or by mail for online orders), credit card (online or in person sales) and PayPal (online only). We accept Visa, MasterCard, American Express and Discover. Please make checks payable to [Terra]cotta Paste.

Q: Do I need a PayPal account to order online?

A: No, you do not need a PayPal account to order through our website. You will be redirected to PayPal to complete your payment information during checkout, but a PayPal account is not required. Simply select the "Pay with an online bank account, debit or credit card, or PayPal Credit" tab.


Products

Q: What is the shelf life of [Terra]cotta Paste products?

A: Because all of our products contain only natural ingredients and no synthetic preservatives, they may not last as long as most products found on store shelves. If you plan to store an item for extended periods of time before using or after opening, check the shelf life for that item first to ensure that you get the most out of your products. The estimated shelf life for each individual product can be found on the product label as well as in the product description on our website. The shelf life varies for each individual product, but most products will last six months to a year or longer. If you wish to further extend the shelf life of your products, you may choose to keep them refrigerated, but refrigeration is not mandatory. Please note: refrigeration may cause a temporary change in product consistency. Click here for more information on expiration dates and for tips on getting the most out of your products.

Q: What is your return policy?

A: Items may be returned within 30 days of the purchase date in unopened and unused condition with original receipt. Items without receipt may be exchanged for another item. The customers is responsible for the cost of return shipping. If you have an issue/concern or are dissatisfied with an opened item please email us and we will be glad to help.

Q: Do you offer free samples?

A: Unfortunately, we no longer offer free samples on a regular basis. Single use, .50c samples are available at local markets and fairs on a first come, first served basis. You may also purchase individual product samples online here. If you're buying for a friend, check out our It's The Little Things Gift Set. Choose four samples and a Lip Salve!

Q: Are all [Terra]cotta Paste products really handmade?

A: Yes! All of our products including BioBody Elixirs, BioHome Elixirs and Room Sprays are all handcrafted and bottled in Leanne's kitchen! All of our recipes are original and exclusive to our brand.

Q: Are all [Terra]cotta Paste products really 100% Natural?

A: Yes! All of our products are made by hand using only natural ingredients, most of which are organic. We don't want toxic chemicals on our bodies or in our homes and neither should you! Many "natural" products on the market today still contain dangerous chemicals. Don't be fooled by natural labels - start doing your research. Make sure all ingredients are listed on the label and be sure you are 100% confident that the products you buy are safe for your body, home and the Earth. Click here for more information on the benefits of natural ingredients as well as ingredients to avoid.

Q: Are [Terra]cotta Paste products approved by the FDA?

A: No. None of our products are approved by the FDA. The FDA does not regulate or limit the use of chemicals in personal care products or require that all of the ingredients be listed on the label. We believe in honesty which is why we disclose all ingredients on the label and don't support a false sense of security that is provided by FDA approval on so many chemical laden products that claim to be "natural".



Packaging

Q: Are the plastic containers used by [Terra]cotta Paste BPA free?

A: Yes, all of our plastic containers are BPA free.

Q: Is the [Terra]cotta Paste packaging recyclable?

A: Yes, all of our packaging including bags, boxes, tissue paper, jars, bottles, packing materials, brochures and other paper and plastic items can and should be recycled, returned or reused. Some recycling programs don't accept coloured glass, so check with your cities recycling program before recycling. We appreciate and re-use any containers you'd like to return. The only items not accepted are Lip Salve tubes and dispensing closures that cannot be fully cleaned (fine mist sprayers, pumps, trigger sprayers, etc.).

Q: Do you use recycled packaging, containers and packing materials?

A: Yes, all of our paper shopping bags and tissue paper are made from 100% recycled fibers and 95% post consumer content. We make a constant effort to reuse and re-purpose everything possible. We make an effort to use only packing paper and bubble wrap saved from supply orders we receive or that which is donated to us. We also reuse as many shipping boxes as possible. We recycle or compost all unusable packaging and containers from our ingredients and supplies.

Did you find an answer to your question? If not, contact us! We're happy to help!